Travel-conditions 2009-2010 regarding the Ossolaland contract

A)   (who) Actors:

1. Ossolaland as organizer, intermediary agency.

2. The provider of accommodation. Eventually other service provider.

3. The client, traveller (using Ossolaland's offer), hirer or client.

B)  (what) Ossolaland contract is send after confirmation of its (hotel - other accommodation) availability by the provider.

Essentials (C), are to be memorized in the contract.

 ·    Normal booking procedure:

1. à The Ossolaland contract has to be returned to Ossolaland within 10 days after date.

Step 1:     At date the contract will be send by post (eventually by fax or e-mail). And needs to be returned

- with signature - to Ossolaland by post (or fax, e-mail).

Address Ossolaland: P.A. de Genestetlaan 14; 4382 CA Vlissingen. Netherlands.

2. à Transfer of half the reservation-fee within 14 days after date. After this transaction the reservation will be official.

Step 2:  Ossolaland Bankaccount ING nr.: 5223257.

Address Ossolaland: P.A. de Genestetlaan 14; 4382 CA Vlissingen. Netherlands.

Address ING Bank (BIC/Swift-code): INGBNL2A . Postbus 1800; 1000 BV Amsterdam. Netherlands.

*  IBAN: NL28 INGB 0005 2232 57 .

3. à Transfer rest reservation-fee by client 2 months before arrival at travel destination.

4.à After having received the total reservation-fee Ossolaland sends client all necessary addresses, phone numbers of the accommodation and eventual vouchers.

Step 4:  Concrete travel information will be send by post (or eventually by fax or e-mail).

!It is always possible to insure for annulments at your insurance company!

·    Modifications:

* Essential modifications are only accepted after approval of all parties: client, provider and Ossolaland.

* Cleaning sometimes inclusive: read description on the website and contract. At the end of a stay in a rented house its a normal use to leave it clean.

* Bedding and bed linen, bathroom and kitchen towels: read description on the website and contract.

·    Responsibility:

*Ossolaland is not responsible for eventual loss, theft, damage or injury concerning its clients. (Please check your travel-insurance.)

*Ossolaland is not responsible for evident faults (photos, text, etc.) on the website, but whenever they occur faults are to be repaired immediately by Ossolaland.

·    E-mail and www.ossolaland.com / also for evaluation of the agreement:

*The Ossolaland website presents holiday accommodations in Italy and Switzerland. Besides this, actual information about for example weather conditions and activities are being showed.

*Mail to info@ossolaland.com will usually be replied within one day with details about the availability and accommodations. Of course, also all questions about the regions and activities are welcome.

*Ossolaland is interested in experiences concerning communication and financial procedures around the Ossolaland agreement. Likewise in evaluation of the accommodation(s) and the natural and cultural activities at destination. Messages can be sent to: info@ossolaland.com. Photos and comments will be reported on a special Ossolaland evaluation web page only after client’s approval.

C)      (why and how) Philosophy: All accommodations are selected carefully in a way that guests can experience the culture and natural beauty of the Ossola and Wallis regions. The providers agree to underline the importance of hospitality. They create the comfortable surrounding to enjoy the contact with local culture and nature.

Antonietta Spadea - born in Domodossola - initialized Ossolaland in 2000, gathers information, advices and sends travel information and  brochures to clients by post.

Gerard P.C. Vierhout obtained the BAC bachelor-degree at the 'NHTV', University of Applied Sciences in Breda, Netherlands. Department of Tourism and Leisure Studies. Thesis: Focus on the Alps (1992, in Dutch: Focus op de Alpen.). Studies about Ossola and Wallis; cultural, natural and sportive developments, are still attended with fascination and often brought informatively on the website. Ossolaland's mission is to add recreation/tourism value to Ossola. After diagnosis, 'imagineering' - the process of strategic innovation and organisation, focussing on this particular field of tourism and recreation - provides consultancy and action, which should lead towards local involvement in tourism-recreation and meaningful tourist attraction through imagination in Ossola.

·    Preference and essentials:

* Preference: Wish of the client, which Ossolaland tries to realize.

* Essentials: Things, service, that important for clients that they need to be organized. Ossolaland gives a confirmation of the presence of essential matters in the complete contract or supplemental contract.

When extra organizing-costs are important, a charge of 40 Euro per hour has got to be considered for the work.

·    Tailor-made arrangements:

Ossolaland started the winter season 2003-2004 with tailor-made arrangements. Like for the essentials, mentioned before, organization costs shall be calculated for the work.

·    Ossolaland, since 1-1-2001:

Ossolaland is an Italian-Dutch intermediary agency and specialist in the Alpine regions Wallis and Ossola. With representation in Masera, Italy since 7-7-2003. Registration number Chamber of Commerce, Baveno, Italy: 191197. Because of the good contacts with all providers in Ossola and Wallis, excellent quality of the offer can be guaranteed. Whenever at destination problems might occur please call immediately: Ossolaland Netherlands: 0031-118-410571 / or in Italy: 0039-0324-232527.

Ossolaland (since 1-1-2001) registration number Chamber of Commerce, Middelburg, The Netherlands: 22047208. With representation office in Italy since 7-7-2003 Chamber of Commerce, Baveno: 191197. BTW - IVA - Ust - TAV - VAT number Netherlands: NL1430.56.426.B01 .

info@ossolaland.com

www.ossolaland.com

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